![]() Installing the ISO will erase the pen drive’s existing data. Browsers downloaded from the Microsoft Store will not launch the Sophos Home dashboard from the Sophos Home User interface when they are set as the default browser. To install the ISO on the pen drive, select the USB pen drive. Follow the steps in the File and Folder troubleshooter. Double-click the downloaded tool to run it. ![]() Below are steps for downloading and installing Sophos for Mac. Click the Download button on this link to download the tool. This is linked to the ESH tool and provides troubleshooting steps when the tool reports a bad health status against the Update feature. To allow the utility to find the downloaded ISO file, change the file filter to. You will need to provide your utoronto.ca email address to download the file. Note: Premium and Trial users, please also look for the HitmanPro.Alert service and ensure it is running (this service will not be present for Free users). Overview This article is to be used with the Sophos Endpoint Self Help (ESH) tool found on Windows devices only. Video Stepsġ - Click on your Sophos Home Shield in the system tray to open up Sophos HomeĢ - Click Help -> Troubleshooting and click the arrow to show the advanced settingsģ - Turn off the Tamper Protection slider by clicking on it (it will turn gray)ĥ - Right click on Services -> run as administratorħ - Check the Status section of each, if any of them is not Running, right-click on it -> Start Sophos cannot uninstall some antivirus software which is why we recommend that you manually uninstall the software before attempting the Sophos install. This could be related to having turned services off during troubleshooting, or to a service that hasn't properly installed and it is failing to start. OUH IM&TS will not be able to offer any technical support but have put together this guide outlining the registration and installation process. ![]() "Service Failure - Sophos Home is experiencing problems" message indicates that one or more Sophos Home services have been turned off on the local computer.
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